1. INTRODUCTORY PROVISIONS

The company Ultra Drive (hereinafter: the Company) by these General Terms and Conditions defines the standard terms relevant to the provision of motor vehicle rental services to Clients, including the basic rights, obligations and responsibilities of both the Client and the Company, the terms for establishing a business relationship, rules for booking and collecting vehicles, means of communication between the Company and its Clients, terms for executing transactions related to vehicle rental, as well as other matters significant for the safe, transparent, and efficient provision of vehicle rental services.

Company Information:

Business name: Ultra Drive Rent a Car d.o.o. Belgrade–Voždovac
Head office: Belgrade, Kačerska 2
Tax Identification Number (PIB): 111219628
Company Registration Number (MB): 21443972
Company website: ultradrive.rs
Email address: office@ultradrive.rs
Phone number: +381 62/299-199

These General Terms and Conditions apply to the business relationship between the Company and the Client based on a concluded vehicle rental agreement or another document signed by the Client, or another form of business cooperation where no specific contract is concluded, in accordance with applicable regulations and the internal acts of the Company.

In the event of a discrepancy between the provisions of the contract and these General Terms and Conditions, the provisions of the contract shall prevail.

The Company shall ensure that the Client can familiarize themselves with the General Terms and Conditions prior to concluding the vehicle rental agreement by displaying them prominently at its business premises where it offers services to Clients, as well as on its website.

The Company is obligated to provide the Client with appropriate explanations and instructions regarding the application of the General Terms and Conditions in relation to the specific vehicle rental service, and to deliver them in written or electronic form upon the Client’s request.

In case the General Terms and Conditions are published in both Serbian and English, and a discrepancy arises between the two versions, the provisions in the Serbian version shall prevail.

These General Terms and Conditions constitute an integral part of the vehicle rental agreement concluded between the Company and the Client.

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2. PROVISIONS REGARDING THE CONTENT OF THE CONTRACT

The contractual relationship between the Company and the Client is governed by the applicable laws of the Republic of Serbia and the following documents:

• The vehicle rental agreement concluded in written or electronic form, including,
• These General Terms and Conditions of the Company, which form an integral part of the vehicle rental agreement.
• The Price List of rentals and additional services (hereinafter: the Price List), which is attached as Annex 1 to these General Terms and Conditions and forms an integral part thereof.

The existence of a contractual relationship between the Company and the Client can be proven in various ways, in particular through the following documents and means:

• A vehicle rental agreement signed by both the Company and the Client, either electronically or in written form,
• An email from the Company to the Client confirming the reservation (if the Client made the reservation via the Company's website),
• Other documents related to the concluded vehicle rental agreement that bear the Client's electronic or handwritten signature,
• Records from the Company’s information system containing data about the reservation, vehicle pick-up and return, rental duration, price, and terms of use, if the agreement was made through the Company’s website,
• Electronic evidence such as payment confirmations, electronic invoices, SMS messages or email correspondence between the Company and the Client,
• Video or photo recordings confirming the vehicle pickup or return,
• Other means suitable for establishing the existence of a contractual relationship between the Company and the Client.

In case of dispute, all the listed evidence may be used individually or in combination as proof of the conclusion and content of the agreement between the Company and the Client.

3. PROVISIONS REGARDING THE COMPANY’S CLIENTS

These General Terms and Conditions apply to the Client, i.e. the person who concludes the Vehicle Rental Agreement, is responsible for payment of the rental fee and all associated costs, as well as to any other person explicitly listed in the Rental Agreement as an authorized (additional) driver.

All individuals listed in the Rental Agreement are jointly and severally liable for fulfilling all obligations arising from that agreement, including but not limited to the payment of rental fees, charges, damages, fines, and other claims that may arise from the use of the vehicle or breach of contractual obligations.

The authorized (additional) driver shall be jointly liable for all obligations arising from the Rental Agreement for which the Client may be held responsible, provided they have explicitly and fully consented to such liability. The Client remains jointly liable to the Company for all obligations and actions of all persons listed in the Rental Agreement.

Only the Client and the person explicitly listed in the Rental Agreement as an authorized (additional) driver are permitted to operate the Company’s vehicle, provided that they are between 18 and 75 years of age, possess a valid driver’s license for the appropriate category, and hold a valid personal identification document.

No person other than those explicitly stated in the Rental Agreement as authorized (additional) drivers is allowed to operate the Company’s vehicle. In the event the vehicle is driven by a person not listed as an authorized driver, the Client shall be obliged to pay the Company a contractual penalty amounting to 20% of the total rental value, regardless of any actual damage and without prejudice to the Company’s right to claim full compensation for damages or other related costs.

The Company reserves the right, at its sole discretion and without obligation to state reasons, to accept or reject entering into a Rental Agreement with any person. This right may be exercised at any time prior to the conclusion of the agreement, regardless of any prior reservations, inquiries, or communications with the potential Client. If the agreement is made via the Company’s website, the Company reserves the right to cancel the Rental Agreement.

3.4 Liability for Loss of Property During the Rental Period

Under no circumstances shall the Company be held liable for the loss, theft, damage, or destruction of the Client’s or authorized driver’s personal belongings located in the vehicle during or after the rental period, regardless of the cause. The Client is obliged to check the vehicle and remove all personal items before returning it.

4. PROVISIONS REGARDING THE USE OF THE VEHICLE

The Client is obliged to return the vehicle to the Company in technically sound condition, with all additional equipment, documentation, keys, and other items provided at the time of pickup.

The Client must return the vehicle with a full tank of fuel or in the same condition as at the time of pickup. If the vehicle is not returned with a full tank, the Company will refill the tank at the Client’s expense and charge an additional refueling service fee in accordance with the current Company Price List.

The Company will tolerate a delay in the return of the vehicle of up to 3 hours beyond the agreed return time without additional charges. Any delay beyond that will be calculated as an extra rental day in accordance with the current Price List, along with any additional fees in accordance with these General Terms and Conditions.

The Client and authorized driver must transport luggage and other items in the vehicle in a manner that does not compromise driving safety, damage the vehicle, or violate traffic regulations. The transport of items prohibited by law (hazardous substances, weapons, narcotics, explosives, or any other restricted items) is strictly forbidden. In case of violation, the Client bears full responsibility, including any legal consequences.

When parking, the Client must remove all valuable items from visible areas inside the vehicle to prevent theft or damage. The Company is not liable for any loss, theft, or damage of personal belongings left in the vehicle under any circumstances.

The Client must pay attention to the type of fuel used when refueling and follow the instructions and labels on the fuel tank. The Client is responsible for any damage caused by using the wrong fuel, unless they can prove the mistake was due to the negligence of the gas station operator.

Smoking inside the vehicle is not allowed.

The Client may transport pets in the vehicle, but must take all necessary precautions to prevent damage. The Client will be responsible for any additional cleaning costs arising from the transport of pets, including the need for specialized cleaning or repairs. The Client must notify the Company of the intent to transport pets no later than when making a reservation (if booked via the website) or when concluding the rental agreement.

The Client must maintain the cleanliness of the vehicle during the rental period. If the vehicle is returned excessively dirty, the Company has the right to clean the vehicle at the Client’s expense. Cleaning costs will be invoiced to the Client in accordance with the current Price List. The Client is not responsible for normal exterior dirt (dust, mud, rain marks, etc.) resulting from regular driving on public roads.

The vehicle may only be used on public roads and other regulated surfaces intended for motor vehicle traffic. Off-road driving is prohibited, including but not limited to mountain trails, forest paths, sandy terrain, or any other areas not intended for vehicle traffic.

The Client must comply with all applicable traffic regulations and laws, both in the Republic of Serbia and in any other countries where the vehicle is used, if cross-border travel is authorized. The Client is responsible for all violations, penalties, and consequences resulting from non-compliance with traffic laws during the rental period.

The Company reserves the right to inspect the rented vehicle at any time, with prior notice, to verify its condition, use, and compliance with the provisions of the Agreement and these General Terms and Conditions. The Client must allow the Company access to the vehicle for the purpose of such inspection.

5. PROVISIONS REGARDING CLIENT OFFENSES

5.1. Client’s Obligation in Case of a Fine Payment Notification Accompanied by a Police Summons

If the Company receives a notification from the competent police authority regarding a traffic violation committed by the Client, along with a summons and information about the possibility of paying a fine, the Client is required to pay the fine within 48 hours of being informed by the Company and submit proof of payment to the Company. The Company reserves the right to pay the fine on behalf of the Client and subsequently request reimbursement of the paid amount from the Client.

5.2. Client’s Obligation in Case of a Police Summons Without a Fine Payment Option

If the Company receives a summons from the competent police authority regarding a traffic violation committed by the Client or an authorized (additional) driver, but without an option to pay the fine, the Client (or the authorized driver) is obligated, within 48 hours of being notified by the Company, to either provide the Company with a notarized statement confirming that they were operating the vehicle at the time and place stated in the summons, or to personally report to the competent police authority in accordance with the content of the summons.

If the Client fails to fulfill this obligation, they are liable for any damages the Company may incur as a result of their failure, particularly if the Company is fined for not submitting the required notarized statement.

6. PROVISIONS REGARDING VEHICLE RENTAL PAYMENT

The vehicle rental is charged in accordance with the current Company Price List, which the Client accepts upon concluding the Vehicle Rental Agreement. The Client is obliged to pay the established daily rental rate for each started day of vehicle use.

The Company reserves the right to grant special discounts and other benefits to Clients who regularly use its services as a sign of loyalty, or to Clients who have entered into a long-term rental agreement with the Company.

When reserving a vehicle, the Client is required to make an advance payment of 50% of the total rental cost. This payment is considered a deposit (advance) for the conclusion of the Rental Agreement and will be deducted from the total rental cost in the final invoice. In the event of reservation cancellation prior to the start of the rental period, the Company has the right to retain the paid amount.

The Company reserves the right, at its sole business discretion, to allow loyal Clients to rent vehicles without the obligation of an advance payment. This decision is made exclusively by the Company and does not entitle the Client to such treatment in future reservations.

7. PROVISIONS REGARDING OTHER FEES

The Company has the right, in accordance with its business policy, to require the Client to pay a security deposit as a condition for concluding or executing the Vehicle Rental Agreement. The amount, method, and conditions for the deposit are defined in the Company’s Price List.

In the event of lost keys, the Client is obliged to reimburse the Company for the cost of creating new keys in accordance with the Price List, as well as any other related expenses, including transportation or lock replacement costs if necessary.

If the Client fails to return the vehicle with a full fuel tank, the Company is entitled to charge the Client for the missing fuel based on the current premium fuel prices at the time of vehicle return.

The Client is required to adhere to the mileage limitations. If the Client exceeds the allowed mileage, the Company has the right to charge for additional kilometers at the unit rate specified in the current Price List.

In the case of unacceptable external dirt exceeding normal usage (e.g., mud, greasy stains, graffiti, stickers, etc.) or unacceptable interior dirt, the Company reserves the right to charge the Client for professional cleaning.

Fees for special services or equipment, whether specified in these General Terms or not, are charged by the Company according to the Price List, which forms an integral part of the Rental Agreement to the extent applicable.

7.1. Deposit

The Client is obliged to pay a deposit when picking up the vehicle, or as previously agreed with the Company, in an amount determined by the Company according to its business policy. The deposit amount depends on the vehicle class, rental duration, and other factors, as specified in the Price List.

The deposit serves as a financial security for any monetary claims the Company may have against the Client under these General Terms and Conditions.

If the vehicle is returned on time, in the same condition as at pickup, without any damage or additional costs, the Company will refund the deposit in full no later than the end of the next business day following the vehicle’s return.

If damage exists, the Company is entitled to retain the deposit and use it to cover the costs within 30 days of the return. Any unused portion of the deposit will be refunded no later than the next business day after the settlement. If covering a claim from the deposit results in a tax obligation, the Company has the right to use the deposit for such taxes.

Clients paying the deposit in cash have the right to request a receipt from the Company.

If there are grounds to charge for damages or expenses under these Terms, the Company has the right to retain part or all of the deposit. If the claim exceeds the deposit, the Client must pay the difference based on the Company’s final calculation.

7.2. Vehicle Rental Without Client Liability

Regardless of other provisions, the Client may, upon agreement with the Company, conclude a rental agreement with a 50% higher rental fee which exempts them from liability for damages during the rental period, except in cases of intent, gross negligence, driving under the influence of alcohol or drugs, unauthorized vehicle use, racing, traffic violations, or use by unauthorized persons.

8. PROVISIONS REGARDING VEHICLE PICKUP

Vehicles may be picked up at any time, 24/7, every day of the week.

Clients renting for more than 3 days are not charged for delivery and pickup within Belgrade. For rentals lasting 1–3 days, delivery fees apply as per the Price List.

For rentals longer than 3 days, the Company provides free vehicle delivery at the following locations: Nikola Tesla Airport, Galerija Shopping Center, and the Belgrade Fair area. Delivery outside these locations may be arranged with prior agreement and additional fees in accordance with the Price List.

Vehicle pickup takes place at the exact time stated in the Rental Agreement. If the Client fails to pick up the vehicle within one hour of the agreed time and does not notify the Company of the delay, the Company reserves the right to unilaterally cancel the agreement. An exception applies in cases of flight delays, which the Client must immediately report to the Company.

If the Client arrives early, the Company will attempt to accommodate early pickup if operationally possible, but is not obliged to do so, nor is the Client entitled to a price reduction if early pickup is not possible.

During vehicle pickup, the Company and the Client must jointly conduct a visual inspection and record all visible internal and external damages or irregularities using a designated form that is part of the Rental Agreement. The Client is required to thoroughly inspect the vehicle and report any issues immediately.

If the Client does not report visible damage at pickup, the vehicle is considered delivered without defects.

Any damage identified upon return, but not recorded at pickup, will be considered as having occurred during the rental period.

9. PROVISIONS REGARDING VEHICLE RETURN

Vehicle return is possible 24/7, every day of the week. The Company does not charge additional fees for returns outside working hours.

For rentals longer than 3 days, the Company collects vehicles without additional charge at the following locations: Nikola Tesla Airport, Galerija Shopping Center, and the Belgrade Fair area. Pickup outside these locations may be arranged with prior agreement and possible additional fees in accordance with the Price List.

If the Client returns the vehicle at a location not previously agreed upon and not listed as an official return location, the Company has the right to charge the Client a special fee for pickup and logistics, per the Price List. The Client assumes full responsibility for any resulting consequences, including transportation, parking, or fines.

The Company allows a delay of up to 3 hours without extra charges. If the delay exceeds 3 hours, an additional rental day will be charged at the full daily rate per the Price List. An exception may be made if the Client provides timely and documented justification (e.g., force majeure, weather conditions, vehicle breakdown, traffic incidents).

The Company reserves the right to assess each delay over 3 hours individually and may reject excuses where Client fault or negligence is evident or presumed. In such cases, the Company may apply the additional day charge as per these Terms and the current Price List.

10. PROVISIONS REGARDING VEHICLE DAMAGE DURING THE RENTAL PERIOD

Vehicle damage is determined by a vehicle inspection carried out by an authorized representative of the Company upon return of the vehicle, by comparing the actual condition of the vehicle with the condition recorded in the vehicle pickup form jointly completed and signed by the Client and the Company. Any new damage not recorded during pickup shall be considered the Client’s responsibility unless the Client proves that the damage was not caused by their fault.

To determine the cost of damage, the Company shall, within 30 days of the vehicle’s return, obtain a quote from an authorized service center for repair or correction of the identified issues. The amount specified in this quote shall be considered the actual and justified cost necessary to restore the vehicle to its proper condition.

If the vehicle inspection was conducted without the Client’s presence, the Company shall provide the Client with photo documentation of the damage, as well as a cost estimate for restoring the vehicle to its prior condition. The Client has the right to dispute the existence and/or scope of the damage within 7 days from the date the photos are sent. After that period, it shall be deemed that the Client has accepted the findings of the inspection.

The Client is obligated to compensate the Company for 20% of the total damage to the vehicle, including but not limited to interior damage (e.g., seats, upholstery, dashboard, audio equipment), regardless of who caused the damage, unless the Client proves that the damage was not caused by them or an authorized driver.

A Client disputing liability for the damage may do so only by submitting a police report.

11. PROVISIONS REGARDING INVOICING COSTS TO THE CLIENT

The Company issues a fiscal receipt to both individuals and legal entities via a fiscal cash register, except in cases where a legally mandated e-invoice must be issued through the official Electronic Invoicing System (SEF), in which case the invoice is issued exclusively through that system.

The invoice is issued after the vehicle rental service has been completed. By concluding the rental agreement, the Client agrees to receive the fiscal invoice electronically via the email address provided to the Company when signing the agreement.

The Client must settle all payment obligations arising from the rental agreement in the official currency of the Republic of Serbia (RSD). For Clients making advance payments to the Company’s foreign currency account, a pro forma invoice will be issued in RSD based on the middle exchange rate of the National Bank of Serbia on the day the payment is received.

A pro forma invoice will be issued in case of advance payment or if the rental agreement is concluded via the Company’s website, where advance payment is required.

The Client has the right to file a complaint regarding the final invoice no later than the end of the day the invoice is delivered via email. In case of an error in the invoice, the Company will void the incorrect invoice and issue a new one to the Client via the same channel.

The Company reserves the right, at its sole discretion—taking into account prior cooperation with the Client, the scope of contracted services, total compensation amount, Client status (e.g., regular customer, business partner), and other relevant factors—to waive certain fees listed in the Price List or not require an advance payment or deposit.

Any waived charges will not be included in the fiscal invoice, and the Client will not receive a separate invoice for them. This decision is discretionary, and the Client expressly agrees that such a decision does not entitle them to the same treatment in future transactions.

12. PROVISIONS REGARDING VEHICLE MALFUNCTIONS NOT CAUSED BY THE CLIENT

The Client shall not be held responsible for vehicle malfunctions caused by circumstances unrelated to their actions, negligence, or omissions, nor for defects resulting from manufacturing faults, normal wear and tear, technical failures, or mechanical issues not caused by improper usage by the Client.

If a malfunction prevents the continued safe use of the vehicle and is not the Client’s fault, the Company shall promptly provide a replacement vehicle of the same or higher class, depending on availability. In such a case, the Client will not incur additional costs for the replacement.

The Client is obligated to immediately notify the Company’s authorized representative upon noticing any malfunction, irregularity, or unusual vehicle behavior during use, including but not limited to warning lights on the dashboard, strange noises, changes in engine, brake, or steering performance. A Client who fails to notify the Company of such issues may be held liable if their omission results in further damage to the vehicle.

13. NOTIFICATIONS AND CONTACT INFORMATION

The Client is required to provide the Company with accurate and up-to-date contact information at the time of reservation or no later than at vehicle pickup, including email address, phone number, and residential address, through which they can be contacted.

The Client agrees to notify the Company without delay of any changes to the provided contact information. Otherwise, the Company will be considered to have fulfilled its notification obligation if it uses the last contact details provided by the Client.

14. PERSONAL DATA PROTECTION

The Company collects personal data directly from Clients to the extent necessary for achieving specific purposes, including: basic identification data, information from traffic-related public documents, and contact information.

The Company collects personal data based on the informed consent of the data subject, in accordance with Article 15 of the Law on Personal Data Protection (ZZPL). Consent is voluntary and may be withdrawn at any time, which results in the deletion or anonymization of collected data. The withdrawal of consent does not affect the lawfulness of data processing carried out before the withdrawal.

The Company collects and processes personal data to create a user database and to inform individuals whose data is processed about Company activities (e.g., via newsletters or communication through social media).

The Client has the following rights regarding their personal data:

1. The right to request access to their personal data and information regarding its processing;
2. The right to request correction of inaccurate data and completion of incomplete data;
3. The right to request deletion of data;
4. The right to restrict processing;
5. The right to data portability;
6. The right not to be subject to a decision based solely on automated processing, including profiling;
7. The right to be informed of a personal data breach if such breach may pose a high risk to the rights and freedoms of individuals;
8. The right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection – Bulevar kralja Aleksandra 15, 11120 Belgrade, phone: +381 11 3408 900, email: office@poverenik.rs;
9. The right to judicial protection if they believe their rights under the ZZPL have been violated;
10. Other rights guaranteed by the applicable ZZPL.

Exceptionally, personal data may be disclosed to competent state authorities if the Company is legally obligated to do so, and only to the extent necessary for fulfilling such legal obligations. Personal data or traffic documents may also be shared with authorities if the data subject has committed a violation or criminal offense while using the vehicle.

The Company may disclose personal data to third parties solely for purposes related to its business operations and only to parties with whom the Company has a business cooperation agreement or a service contract for administrative processing or business operations management. The Company will ensure that such third parties are contractually obligated to treat the data as confidential business information.

Personal data is retained until consent is withdrawn, or in any case, for up to 2 years from the date of collection, after which the data is deleted or anonymized.

The person responsible for data protection is Zoran Jevtić. The Client may contact this person via phone at 062/140-2004 or by email at zoran.jevtic@ultradrive.rs.

By signing the rental agreement with the Company, the Client confirms that they have read the data protection notice in full, understood it, and agree to the provision and processing of personal data as described.

15. STATEMENT ON CURRENCY CONVERSION

‘All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

16. PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering payment card information, confidential data is transmitted over a public network in a protected (encrypted) form using SSL protocol and PKI system, currently the most advanced cryptographic technology. The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa AD Belgrade, so the entire payment process takes place on the bank’s website. At no time are the payment card details available to our system.

17. REFUND POLICY

In case of return of goods and refund to a customer who has previously paid by any payment card, partially or in full, regardless of the reason for the return, Ultra Drive Rent a Car d.o.o. Beograd-Voždovac is obliged to process the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank will, at the seller's request, carry out the refund to the cardholder’s account.

18. VAT STATEMENT

VAT included in the price and no hidden costs.